Returns, Repairs & Warranty

Last updated November 2, 2026

All sales are final. Every DOXA MADE piece is built by hand, one at a time, and most are made to order, so I don’t accept returns or exchanges. Instead, I stand behind the work with a one-year repair warranty.

Returns and exchanges

DOXA MADE does not accept returns or exchanges, and no refunds are given after delivery or pickup. This applies to custom commissions and to finished, in-stock pieces. Because there are no returns, there are no return shipping methods or return fees.

Before you buy

Finished, in-stock pieces can be seen in person in North County San Diego by appointment. For commissions, you’ll approve the design, dimensions, materials, and price in writing before any work begins. Please ask any questions you have before purchasing.

Inspection at delivery

Please look your piece over at delivery or pickup. If anything is damaged or doesn’t match what we agreed on, tell me then and I’ll make it right.

One-year repair warranty

For one year from delivery, I’ll repair any defect in joinery or workmanship at no charge.

The warranty doesn’t cover:

• Normal wear, scratches, and dents from everyday use
• Damage from water, heat, direct sun, or misuse
• Changes or repairs made by someone else
• Natural variation in wood grain and color, or the gradual color change of wood over time

To request a repair, email sales@doxamade.com with a short description and a few photos. Repairs are done in my shop or on site in San Diego County.

Commission deposits and cancellations

Commissions begin with a deposit. The deposit is refundable until materials are purchased. After that, it covers materials and any work already completed.

Questions

Email sales@doxamade.com and I’ll get back to you.